warlock Platform Privacy Notice
This page describes what we collect when you use warlock and how we keep that data protected from unauthorized access, misuse, or disclosure. Privacy is foundational to trust—we take our responsibility seriously and are transparent about every piece of information we hold on your behalf.
When you open an account on warlock, you share personal details with us: your name, date of birth, address, payment method, and gaming activity. We use this information solely to operate your account, comply with legal requirements, prevent fraud, and improve our service. We never sell your data, and we restrict access to it to only those team members and trusted partners who need it to serve you.
This notice explains what data we collect, how long we retain it, who we share it with, what rights you have over your information, and how to contact us if you have privacy questions or concerns.
What We Collect at warlock
We collect different categories of information depending on your interaction with our platform. When you register a warlock account, we collect your full name, date of birth, email address, and phone number. During account verification, we ask for government-issued identification and proof of address.
Once your account is active, we collect transactional data: every deposit you make (including the payment method, amount, and timestamp), every bet you place (game type, stake, outcome), and every withdrawal you request. We also log your login history, IP address, device type, and browser version to protect your account against unauthorized access.
In live-casino games, we record the game outcome and your participation but do not record audio or video of you—only the dealer and table interaction. This data is retained for dispute resolution and audit purposes. If you contact our support team, we log your conversation for quality assurance and to help resolve your issue.
Payment and Financial Data
We collect financial information solely to process your deposits and withdrawals securely. If you deposit via DANA, e-wallet, mobile banking, or local payment, we receive confirmation from those services that the transaction succeeded but do not store your e-wallet credentials. If you bank transfer via online payment, e-wallet, mobile banking, or local payment, we record the transfer details but never request or store your banking login.
We use this financial data to detect fraud, prevent money laundering, and comply with tax and regulatory obligations. Your payment history is encrypted and accessible only to authorized personnel in our finance and compliance teams.
How We Use Your Data on warlock
We use your personal information for several essential purposes. First, we use it to operate your account: creating your login, securing your balance, processing deposits and withdrawals, and settling game outcomes. Without this data, warlock simply cannot function.
Second, we use it to protect you and our platform. We analyze transaction patterns to detect fraud and prevent money laundering. We verify your identity to ensure you are who you claim to be. We enforce our terms of service by monitoring for collusion, bonus abuse, or other violations.
Third, we use it to comply with law. Regulators in the jurisdictions where warlock operates may request account information to investigate suspicious activity. We cooperate with legitimate legal requests and provide data as required by law.
Fourth, we use aggregated (non-personal) data to improve our platform. We analyze game popularity, payment method preferences, and user experience metrics to develop new features and fix problems. This analysis never identifies you personally.
Marketing and Communication
We will never contact you with marketing emails unless you have opted in. If you give us permission to send promotions, you can unsubscribe at any time through your account settings or by clicking the unsubscribe link in any email we send. We respect your preference immediately and will not contact you further for marketing purposes.
Who We Share Your Data With on warlock
We share your data only with partners who help us operate warlock and only to the extent necessary for them to do their job. These partners include payment processors (online payment providers, e-wallet gateways, banks) who process your deposits and withdrawals. They are bound by contracts to keep your data confidential and use it only for transaction processing.
We also share data with our live-casino studio partners who operate our blackjack, roulette, and baccarat tables. They receive confirmation that you are verified on warlock but do not receive your personal identity details—they simply know you as an account number. This separation protects your privacy while allowing them to serve you fair gameplay.
We may share data with law enforcement, regulators, or tax authorities if legally required to do so. We will notify you of such requests unless law prohibits us from doing so. We never voluntarily share your data with advertisers, brokers, or third parties for marketing purposes.
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Payment processors and banks
Process your deposits and withdrawals; bound by strict confidentiality agreements.
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Live-casino studio partners
Operate our live tables but receive only verification confirmation, not personal details.
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Fraud detection services
Analyze transaction patterns to prevent illicit activity; contractually bound to confidentiality.
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Legal and regulatory authorities
Receive data only when required by law, with proper legal process.
Data Retention and Security on warlock
We retain your account information for as long as your warlock account is active. If you close your account, we retain certain data (transaction history, KYC documents) for a legally mandated retention period to comply with anti-money-laundering regulations. This period is typically several years.
Your data is encrypted both in transit (using TLS/SSL) and at rest (using AES-256 encryption). Our servers are protected by firewalls, intrusion detection, and regular security audits. Access to your personal information is restricted to warlock staff on a need-to-know basis, and all staff sign confidentiality agreements.
Despite these protections, no system is completely secure. If you suspect unauthorized access to your warlock account, change your password immediately and contact our support team. We will investigate and assist with account recovery.
Your Rights Regarding Data on warlock
You have the right to access all personal data we hold about you. You can request a copy of your data through your account settings or by contacting us. We will provide this copy within a standard response window at no cost.
You have the right to correct inaccurate information. If your name, address, or payment method details are wrong, you can update them directly in your account or ask our support team to do so. Correcting your information helps us serve you better and prevents account problems.
You have the right to request deletion of your data, subject to legal retention requirements. If your warlock account is closed and all legal obligations are met, we will delete your personal information. However, we may retain transactional records if required by anti-money-laundering law.
You have the right to opt out of marketing communications at any time, and we will honor that request immediately. You do not have the right to opt out of operational communications (e.g., security alerts, withdrawal confirmations) because these are essential for your account security.
Cookies and Tracking on warlock
Our warlock platform uses cookies to remember your login session, language preference, and game preferences. These cookies make your experience smoother and more personalized. You can disable cookies in your browser, but doing so may limit some warlock features.
We do not use cookies for tracking you across the internet or selling your data to advertisers. Analytics cookies help us understand how users navigate warlock (e.g., which pages are visited most, where users encounter problems) so we can improve our platform. These analytics are anonymized and never identify you personally.
Contact and Data Subject Rights
If you have questions about our privacy practices, want to exercise your data rights, or believe your privacy has been violated, contact us via the support form in the warlock app or email our privacy team directly. We will respond to all data requests within a standard review window.
We serve users across Jakarta, Surabaya, Bandung, Medan, Semarang, and other jurisdictions, and we apply these privacy protections equally to all. Our commitment is to respect your information and keep it safe, whether you access warlock via mobile app, web browser, or any other channel.